How to Elevate a Business Through Customer Experience Mapping

Apiary Coworking Space
Lippo Puri Tower #09-01 @ St.Moritz Puri Indah Jl. Puri Indah Raya Blok U1, Puri Indah - Jakarta Barat,11610 Indonesia , Jakarta Barat, DKI Jakarta
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Apiary Coworking Space


Ron Lal (Founder of Momentum New Zealand, Business Startup & Growth Coach)


With the current economic landscape and customers being more informed than ever, to stand out and have a growing business out is no longer enough to just offer good products at a cheaper price. Customers are demanding better experiences.

What is customer experience mapping?

Customer experience mapping looks into the ENTIRE experience that the customers go through when engaging with your business or brand instead of just part of the transaction.


Event Takeaways:

  • A deeper understanding on how to identify your target customer

  • The 5 critical steps of planning and creating your own customer journey map.

  • Hands on and interactive customer journey mapping.

  • Meet others like minded entrepreneurs.

  • VIP access to future Design Thinking workshops 

  • Free online Design Thinking tools and resources


Wednesday, 15th January 2019

Time: 6.30 - 9.30 pm

Venue: Apiary Coworking Space (Puri)



HTM: 100K

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